A Revenue Recovery work group has been formed which will meet on the 6th - 7th July 2010 at Willow Park Conference venue, Kempton Park.
The reason for this process comes from discussions held during the recent NRS workshops, where certain shortcomings in processes utilized by Utilities were identified. During these discussions it became very clear that some of these processes are not known to most Municipal officials and that there is also some methods of risk identification, revenue recovery and prosecution processes that are not been implemented effectively by Utilities.
The goal of the session will be to workshop these issues and compile a “Strategy Document” which will be forwarded to the Executive for approval. This document can then be utilized as a tool to assist Utilities that are experiencing large non-technical losses, to effectively recover lost revenue and minimize future losses.
It is envisaged to structure the knowledge accumulated during these sessions into a strategic document that could be utilized as a type of “Revenue Recovery Toolkit”.
The processes that has been identified so far are:-
1) Process of identifying: -
- Tampering with “medium to large power user” meters
- Negligence with regard to meter installations / maintenance
2) Process of determining: -
- Best timing of inspections at each type of metering installation
- Reasons for the malfunctioning of meters
- Effective criminal and disciplinary actions
3) Process of communicating: -
- The correct methods of evidence collection
- Effective protection of metering equipment.
- Data analysis processes to substantiate evidence found during inspections
- How to interact with Law Enforcement Agencies and Judicial structures
- Safety aspects of metering installations due to tampering, theft or negligence
We have also received a request from EDI Holdings to discuss their revenue protection analysis report, compiled from information obtained during their ring fencing exercises in several Municipalities in South Africa. They are proposing that we send a delegation to some Municipalities that are experiencing high non technical losses, in order to identify their shortcomings and propose some remedial actions. As the abovementioned issues share the same outcome, Mr Deon Louw of EDI will be presenting the findings of their survey to the workgroup, who will then incorporate this information into the strategy document.
Please take note that the Strategy document will be presented and discussed in the last session at the upcoming Convention, so make sure you do not miss this chance to be part of a very important process of identifying shortcomings in Utilities and assisting them in how to minimize and recover their losses.
Rens Bindeman